Returns & Exchanges
At COCOMO, we want you to be completely satisfied with your beauty purchase, which is why we offer a 30-day return policy for unopened and unused products. If your order arrives damaged or incorrect, our dedicated support team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Log in to your COCOMO account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization Number.
Prepare the Package
Carefully pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship the Items
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects the returned beauty products, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing